Affiliate Making Money

UPDATE: DirecTV has given Consumerist its side of the story.

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For years, DirecTV has been advertising its "refer your friends and get $100" promotion. But for one DirecTV customer in Florida, that referral didn't end up profiting her; in fact, it ended up draining her bank account after that friend passed away.

The woman referred her friend to DirecTV a few months ago, but when that friend died unexpectedly, DirecTV debited at least $800 — without notifying her — from her bank account to pay for her late friend's unpaid service.

"I was never told of this," she told the NBC affiliate in Jacksonville. "I didn't see any of this. I never signed for this. I was blindsided. I have no record of this....

"I have a sick child at home that I couldn't afford to buy her Pedialyte... I had to ask for help from family. I had to get money for gas to get to work today, and DirecTV hasn't offered anything."

There is nothing in the DirecTV terms and conditions that ties a referrer's account to anyone they refer to the company. But the customer says that all her phone calls, letters and faxes to DirecTV failed to get her an explanation or refund.

It wasn't until after the local TV news got involved that she got any sort of response from DirecTV, who wrote, "This is definitely not part of DirecTV's policy. If a customer refers a friend, they are not responsible for making payments on their friend's account."

Eventually, she received a call from the company's president, who told her that DirecTV would be refunding all the money that was taken from her account. The next day it was back safely in her bank.

We've reached out to DirecTV to see if anyone there can explain what caused this huge error and will update if we get a response.

DirecTV Bills Woman After Friend Dies [News4jax.com]

Thanks to Jeff for the tip!

Today’s announcement of the $61.5m acquisition of BeatThatQuote by Google will be viewed with interest by Google's search rivals and by other comparison-based businesses.

Assuming Google uses this acquisition to start integrating comparative data into its search results, this acquisition could have far-reaching implications:

1) Improving Search Results

The spread of advanced SEO tactics has allowed high rankings to be achieved by sites with low relevance content. This has led to poorer search result quality and public criticism of Google. Whilst Google must downgrade low quality content farms, it must make sure that authoritative price comparison content ranks highly as this is extremely popular with the modern consumer.

Whilst top comparison sites do perform well on Google search currently, by integrating comparative data into its search results, Google will make it even more prominent, distinct and easy to access.

2) Google Becoming an Active Intermediary

Originally, Google acted as an independent indexer of all online content. This is no longer the case. As an example, when I search for ‘restaurants in Miami’, my Google results page is dominated by Google Places data.

As the war between Facebook and Google for user attention and online business dollars grows, Google’s is shedding its independence and becoming an active intermediary between the user and Internet content. The integration of comparison data generated by Google’s own tools will be a further step in this direction.

3) Starving the Middle Man

Traditionally, the high volume of strong, independent content produced by comparison sites has allowed them to rank higher for natural search on Google than the operators themselves. In order to get a share of search-generated business, operators have used Pay Per Click adverts on Google and they have paid commissions to the high-ranking comparison sites.

Once Google integrates comparative data into its search results, payments from operators to Google will continue and increase, but payments to independent comparison sites will come under severe pressure.

Continued on the next page



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